Delivery & Returns

Thank you for shopping with DelvingBlue B.V. We strive to provide you with exceptional products and a seamless shopping experience. On this page, you'll find important information regarding our delivery process and our returns policy.

Delivery:

We offer reliable and efficient delivery services to ensure your purchased items reach you promptly and safely. Here are some key details about our delivery process:

1. Shipping Options: We collaborate with trusted shipping partners to offer various shipping options, including standard and expedited delivery. The available options will be displayed during the checkout process, and you can select the one that best suits your needs.

2. Estimated Delivery Time: The estimated delivery time for your order will depend on your location and the shipping method chosen. During the checkout process, you will receive an estimated delivery date, which is based on standard shipping times. Please note that unforeseen circumstances, such as extreme weather conditions or logistical issues, may cause delays. Rest assured, we make every effort to deliver your items within the specified timeframe.

3. Tracking Your Order: Once your order is shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package. You can use the provided tracking number on our Order Tracking page to stay updated on the progress of your delivery.

Returns:

We understand that sometimes a product may not meet your expectations or fit your needs. If you need to return an item, please review our returns policy below:

1. Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain items, such as personalized or intimate goods, may not be eligible for return due to hygiene reasons. Please contact our customer support team for specific product eligibility.

2. Return Process: If you wish to initiate a return, please contact our support team at returns@delvingblue.com within [number of days] days of receiving your order. Our team will guide you through the return process and provide you with the necessary instructions and return shipping address.

3. Refunds: Once we receive the returned item and verify its condition, we will process the refund. The refund will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable, and any return shipping costs will be the responsibility of the customer unless the return is due to an error on our part.

For any further questions or assistance regarding delivery or returns, please don't hesitate to reach out to our customer support team at returns@delvingblue.com. We are here to help you and ensure your satisfaction.

Thank you for choosing DelvingBlue B.V. We appreciate your business and look forward to serving you again in the future.